Returns

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn’t exactly what you were hoping for.

If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at hello@glampcollaborative.com with your order number and we will provide detailed instructions on how to process the return.

Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

To be eligible for return, the item(s) must be returned in the same condition that you received it, unused, and in its original packaging.

If items are returned with visual signs of wear, or have any issues due to use, the return will not be accepted and no refund will be given.

If you decide you want to return your order, please email us at hello@glampcollaborative.com with your order number and we will assist you.

All items that are on sale are non-refundable.

RESTOCKING FEE:

Restocking fees vary by product, and are noted in the product description if applicable.

CANCELLATIONS:

For items shipped with our free standard shipping, order cancellations made prior to product shipment will require a 3% fee to be deducted from the order refund to compensate for transaction fees. If you do not cancel your order before it has been shipped, you may be charged a restocking fee and you will also be responsible for return shipping costs.

Products that are custom built or built-to-order cannot be cancelled or refunded unless explicitly stated on the product page. The building process begins as soon as you place an order for a custom built or built-to-order product. Because these products are built according to your specifications, these orders cannot be cancelled or refunded. Please contact us at hello@glampcollaborative.com if you’re not sure whether your order is custom built or built-to-order.

OTHER RETURN POLICY NOTES:

If a certain product does not support the return policies stated above, this will be noted in the product description or in the product-specific return information.

The Glamp Collaborative only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a “one-time use or temporary use” are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.